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| Frequently Asked Questions |
General
 Who is FineGolfApparel?
Fine Golf Apparel is the web’s quickest, easiest and most advanced way
to purchase the world’s best customized golf apparel. FGA is a division
of Madden Corporate Services. We have been servicing corporate clients
for a decade. Our customers include the World Champion Tampa Bay Bucs,
TECO, Bright House Networks and the FBI.- Do you offer a guarantee?
Yes, your satisfaction is absolutely guaranteed. If we make a mistake,
we will resolve it to your satisfaction immediately.
- What are your business hours?
We are open 8:30 am – 5:30 pm EST.
- What does your online price include?
When you order 24 pieces or more, our online price includes embroidery, up to 6,000 stitches, and the digitizing (set up) of your logo.
- When can I expect to receive my order?
Although all orders vary, given an average order you can expect your
order in hands within 2 weeks of approving your sewn logo.
- Do you offer RUSH services?
Yes, we do. Please note it is a RUSH order in the comments section of your order. If for any reason, this is not
possible, we will contact you right away.
- Do you have a minimum order?
Yes, so we can concentrate on our corporate clients, we have a 12 piece minimum order; 6 piece minimum on re-orders.
- Can I get references from some of your clients?
Yes, just ask or click here.
- I don’t see the item I am looking for on your website. Can I get other products?
Yes, if you do not see what you want, please contact us.
We have access to dozens of suppliers and hundreds of different products. We have chosen to list only our top-selling
items on the website.
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Artwork / Logo Set-up
- How do I send you my logo?
Just click here and send your logo. We will
contact you if we have any questions. (In order to attach your logo
to your account, you must be logged in to submit a logo).
- Can you match to a PMS color?
We will try our best to make a PMS match. Keep in mind, when comparing thread to ink, there may be some variances.
Click here to view our thread color chart.
- Can you create a design for us or do we need to have our own?
We have a full creative staff which will be happy to create a design for you, just let us
know what you are looking for.
- We have our embroidery disk (tape) with another company, can you accept that or do I need to set up a new one with FineGolfApparel?
Of course, please email it or mail it to:
Internet Artwork
Madden Corporate Services
PO Box 8822
Lakeland, FL 33806-8822
- Will I get to see a sample before you sew our garments?
Within one week of placing your order, we will e-mail you an image of your embroidery along with its dimensions. You
must approve this image before we commence production. If you make any changes, a revised proof will be prepared and
sent to you. For an additional fee of $10, we would be happy to send you an actual sew-out.
- What size should I expect my logo to be once embroidered?
Standard embroidery sizes are typically no larger than 4” high x 3.5”
wide for a left chest and 2.25” high and 4.0” wide for a cap. We will
size all logos to fit within these parameters. Sometimes this can present
a problem with small text, if so, you will be consulted.
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The Order Process
- What happens after I submit my order and artwork?
A Customer Service Associate will review your order and contact you
with any questions. Within a few days, you will receive an email from
us with a digital image of your sewn logo. After you have reviewed and
approved the logo, we will begin production. All items typically ship
via UPS Ground 7-8 days after you have approved your logo. Please note,
we CANNOT proceed with your order until you have approved
your logo, so please watch your email.
- When is my credit card charged?
Within 1-2 days of placing your order.
- Do you have net terms?
Net terms are available for corporate clients. Please contact
us for further information.
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Shipping
- How do you ship your products?
All products are shipped and insured via UPS. If you prefer another method, please note that in the comments section
of your order.
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Long Sleeve Golf